As a new member of the chamber and a small start-up I.T. business, which is just over two years old, we’re super delighted to know that our efforts have been recognised. We have been shortlisted for the Power Solutions Award for Customer Excellence in 2017 in association with the West Cheshire & North Wales Chamber of Commerce.
Customer service is embedded in everything that Think Cirrus does – from our vision and ethos, to our terms of business – our clients are important to us. Our mission is to debunk I.T. myths of the past, by implementing the best tech for you and your business – no jargon or worry. We’ll do this by communicating differently and by thinking about you. We’ll provide I.T. support and customer service, whilst building real relationships.
Colin Brew, Chief Executive Officer West Cheshire and North Wales Chamber of Commerce said: “I am delighted to let you know that you have been chosen as a finalist and will now go through to the next stage of the selection process. The quality of the nominations this year has been outstanding so it is a real testament to the work you do at Think Cirrus that you have been selected as a finalist.”
Initial Consultation
Its starts at the initial consultation. We’ll assess the current environment and develop a plan that’s workable. We’ll look at the immediate I.T. issues and then analyse data, behaviour, downloads, overall consumption and usage of technology before suggesting further services, support or change moving forward. Once established, we’ll arrange a monthly review and communicate a weekly highlight report. We’ll listen to feedback, and ensure the service they receive is continually evolving. We become the outsourced I.T. team.
Communication and 24/7 Support
Open, honest and consistent communication is key. We work with hospitality businesses and by nature they do not operate a 9 – 5pm office model, this in turn needs a flexible and robust customer service approach. We’ll ensure our team are available and monitoring systems in case of emergencies. The world of technology is never quite predictable. We use several channels to communicate, from email to WhatsApp, we’re ‘always online’.
Doing the right thing
We believe in doing the right thing for our clients and their businesses. We’ll look at forecasting and planning in collaboration with our clients so they are fully engaged and on board with their journey of business expansion and growth. This means that we’ll hand hold them every step of the way.
Every year the West Cheshire and North Wales Chamber of Commerce recognise the excellent work amongst the members. Here is a list of the other awards and the other shortlisted nominations.
